Frequently Asked Questions

Please read our FAQ before sending us a message.

What are you delivery options?

We offer 2 delivery options:

UK Economy Delivery
This service is FREE of charge for all orders when you spend over £20.00
Or £2.99 for orders with a value under £20.00. This is a fixed price regardless of the number of items you order.

This service is a non tracked, non signed for service. We aim to dispatch all orders placed by 3pm the same day. Deliveries usually arrive within 2-5 working days.

UK Standard Delivery – Flat rate of £4.95
This is a tracked service and usually arrives within 1-2 working days.
We aim to dispatch all orders placed by 3pm the same day. This is a fixed price regardless of the number of items you order.

*We reserve the right to send to send your order in multiple parcels should we not be able to send your complete order in one parcel due to Royal Mail / Courier weight and size restrictions.

*All Delivery aims are estimates supplied by Royal Mail and our Couriers.They do not guarantee your goods will arrive in this time frame, and we cannot be held responsible for late deliveries.

EUROPEAN DELIVERY

All Orders over £100.00 are free of Charge.
All Orders under £100.00 there is a delivery charge of £9.99 to all countries within the EU. Please contact us for postage costs for countries outside of the EU.

What are your opening times?

We are open Mon – Sat 9am – 5pm to take phone calls. if you wish to contact us outside of these hours, please use the contact form here .

If you would like to discuss or need advice prior to placing your order, please contact us on 01424 734111, we will be happy to take your order over the telephone.

Will my fabric be sent in one continuous piece ?

Yes, all of our fabrics are cut directly from the bolt in one continuous length.
If you are ordering large quantities, it maybe necessary to send more than one piece, however we will contact you if this is the case.

Will my fabric come Rolled or Folded ?

All of our fabric is sent folded due to weight and size restrictions from Royal Mail.

Will my fabric all come from one Dye lot ?

We will only ever send continuous fabric from the same bolt.

Are your fabrics pre shrunk ?

Unless otherwise stated you should assume that fabrics are NOT pre shrunk and treat them accordingly.

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