Here are a list of our Frequently Asked Questions.
Any further questions please goto our contact page and we’d be happy to help.
We offer 2 delivery options:
UK Economy Delivery
This service is FREE of charge for all orders when you spend over £20.00
Or £2.99 for orders with a value under £20.00. This is a fixed price regardless of the number of items you order.
This service is a non tracked, non signed for service. We aim to dispatch all orders placed by 3pm the same day. Deliveries usually arrive within 2-5 working days.
UK Standard Delivery – Flat rate of £4.95
This is a tracked service and usually arrives within 1-2 working days.
We aim to dispatch all orders placed by 3pm the same day. This is a fixed price regardless of the number of items you order.
*We reserve the right to send to send your order in multiple parcels should we not be able to send your complete order in one parcel due to Royal Mail / Courier weight and size restrictions.
*All Delivery aims are estimates supplied by Royal Mail and our Couriers.They do not guarantee your goods will arrive in this time frame, and we cannot be held responsible for late deliveries.
All Orders over £100.00 are free of Charge.
All Orders under £100.00 there is a delivery charge of £9.99 to all countries within the EU. Please contact us for postage costs for countries outside of the EU.
We are open Mon – Sat 9am – 5pm to take phone calls. if you wish to contact us outside of these hours, please use the contact form here .
If you would like to discuss or need advice prior to placing your order, please contact us on 01424 734111, we will be happy to take your order over the telephone.
Yes, all of our fabrics are cut directly from the bolt in one continuous length.
If you are ordering large quantities, it maybe necessary to send more than one piece, however we will contact you if this is the case.
All of our fabric is sent folded due to weight and size restrictions from Royal Mail.
We will only ever send continuous fabric from the same bolt.
Unless otherwise stated you should assume that fabrics are NOT pre shrunk and treat them accordingly.
All of our orders are only ever picked from the same Dye, please ensure you order enough for your project as we cannot guarantee the same dye lot will be available for your second order.
If you require a specific dye number to match a project please contact us and we can discuss this with you. We will be happy to take the order over the telephone.